Aftersales Policy

Return & Refund Policy of HappyShop This Return & Refund Policy applies to all orders placed on the HappyShop website by customers from Malaysia, Singapore, Thailand, Indonesia and the Philippines. Return Eligibility You may apply for a return within 72 hours after receiving your parcel. To qualify for a return: - The item must be unused, undamaged and kept in its original packaging; - All accessories, tags and parts must remain intact. Custom-made products, personal care items, perishable goods and clearance items are non-returnable. Return Process Please contact our online customer service before returning your goods. Our support team will provide return instructions and return authorisation. Do not send back items without prior approval. We reserve the right to refuse unauthorised returns. Return Shipping Cost If you wish to return items for personal reasons (change of mind or no longer needed), you shall bear all return shipping fees. The original shipping fee for your order is non-refundable. Refund Timeline Once we receive and inspect the returned goods, we will process your refund within 7 working days. The refund will be issued to your original payment account. Please allow additional time for banks or payment providers to complete the fund transfer. Partial Refund We reserve the right to offer a partial refund if inspection confirms the returned product has signs of use, missing accessories, or damaged packaging caused by the buyer. Exclusions Returns and refunds will NOT be accepted under the following circumstances: - Product damage caused by improper use after delivery. - Parcels confirmed lost or stolen by the logistics carrier. - Flash sale or clearance items, unless the product itself has manufacturing defects. Policy Updates HappyShop reserves the right to modify this policy at any time. Any revisions will be posted directly on this page.